jetbzz Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") describes how jetbzz ("jetbzz", "we", "us", "our"), operator of the online casino and sports betting platform located at https://jetbzz.vip, collects, processes, uses, stores, and protects the personal information of individuals ("you", "Player", "User") who access or use the jetbzz website, mobile interface, or any associated service.

This Policy applies to all personal data collected from registered players, prospective players who visit the platform without completing registration, and any other individual who interacts with jetbzz through its website, live chat support system, email communications, or any other channel. By accessing the jetbzz platform or submitting any personal information to us, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read in conjunction with the jetbzz Terms & Conditions and the Responsible Gaming Policy, which together form the complete framework governing your relationship with the jetbzz platform.

02 Data Controller

jetbzz, operating under the domain jetbzz.vip, acts as the data controller for all personal information collected through the platform. As data controller, jetbzz is responsible for determining the purposes and means by which your personal data is processed. All data processing activities carried out by jetbzz are conducted in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

For any queries, requests, or concerns relating to this Privacy Policy or the processing of your personal data, you may contact the jetbzz Data Protection team at [email protected]. All privacy-related enquiries will be acknowledged within 5 business days and addressed within 30 days of receipt.

03 Information We Collect

jetbzz collects personal data through several channels, including account registration, payment processing, platform usage, and direct communications. The categories of data collected are as follows:

3.1 Registration & Identity Data

• Full legal name as per government-issued identification
• Date of birth (for age verification purposes)
• Residential address, including city, district, and postcode
• Mobile phone number (used for account verification and support contact)
• Email address (where provided during registration)
• Username and encrypted password credentials

3.2 Identity Verification Data

• Copies of government-issued photographic identification, such as National Identity Card (NID), passport, or driver's licence, submitted during Know Your Customer (KYC) verification
• Proof of address documentation where requested
• Selfie or live photograph where required for biometric identity matching during enhanced verification procedures

3.3 Financial & Transaction Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers registered in your name)
• Deposit amounts, timestamps, and transaction reference numbers
• Withdrawal requests, amounts, processing status, and completion timestamps
• Bonus and promotional credit allocation and wagering activity records
• Account balance history and running transaction ledger

3.4 Technical & Device Data

• IP address at the time of login and during active sessions
• Device type, operating system, browser type and version
• Unique device identifiers and device fingerprint data
• Session duration, page interaction logs, and navigation path data
• Geolocation data derived from IP address (country and region level only)

3.5 Gameplay & Behavioural Data

• Game titles accessed, bet amounts placed, rounds played, and outcomes
• Sports markets wagered on, selections made, odds accepted, and settlement results
• Session frequency, session length, and inter-session interval patterns
• Responsible gaming tool usage, including deposit limits set and cooling-off activations

3.6 Communications Data

• Content of live chat support conversations
• Email correspondence with the jetbzz support or compliance teams
• Records of any complaint, dispute, or responsible gaming self-referral submitted

04 How We Use Your Data

jetbzz processes your personal data for the following specific, legitimate purposes:

05 Legal Basis for Processing

All personal data processed by jetbzz is handled on one or more of the following lawful bases:

• Contract Performance: Processing is necessary to fulfil our obligations to you under the jetbzz Terms & Conditions, including account creation, payment processing, and the delivery of gaming services.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification mandates, and fraud prevention duties.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests of jetbzz or a third party, provided those interests are not overridden by your own fundamental rights and freedoms. This includes platform security, abuse detection, and service improvement analytics.
• Consent: Where processing is based on your consent — for example, for the delivery of personalised promotional communications — you may withdraw that consent at any time by contacting the jetbzz support team or adjusting your marketing preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

06 Data Sharing & Third Parties

jetbzz does not sell, rent, or otherwise transfer your personal data to third parties for their own independent commercial purposes. Personal data is shared with third parties only in the following strictly defined circumstances:

• Payment Service Providers: Your mobile wallet identifiers and transaction reference data are shared with bKash, Nagad, Rocket, and Upay solely to facilitate the processing of deposits and withdrawals. These providers operate under their own privacy frameworks and are not authorised to use your data for any purpose other than transaction processing.
• Game Technology Providers: Aggregate gameplay session data may be shared with third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi for the purpose of game delivery, dispute resolution, and technical support. These providers access only the minimum data necessary for service delivery.
• Identity Verification Services: KYC documentation may be shared with accredited identity verification partners during the account verification process. These partners are contractually bound to process your data solely for verification purposes and to destroy or return documents upon completion of the verification workflow.
• Fraud Prevention & AML Agencies: Where required by law or where jetbzz has a reasonable basis to suspect fraudulent activity or money laundering, relevant data may be shared with competent fraud prevention agencies or law enforcement authorities.
• IT Infrastructure Partners: Hosting, security, and infrastructure providers may process limited technical data in the course of maintaining the jetbzz platform. All such providers are engaged under data processing agreements that restrict their use of data to the provision of the contracted service.
• Legal Proceedings: jetbzz may disclose personal data to courts, regulators, or other government authorities where required to do so by applicable law, court order, or lawful regulatory request.

07 Cookies & Tracking Technologies

The jetbzz website uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. Cookies are small text files stored on your device by your web browser when you visit a website. jetbzz uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are required for the core operation of the jetbzz platform, including maintaining your authenticated login session, preserving your account preferences, and enabling secure payment flows. These cookies cannot be disabled without significantly impairing platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the jetbzz platform — such as which pages are visited most frequently and how players navigate between sections — to help us improve the platform experience. No personally identifiable information is stored through these cookies.
• Functional Cookies: These cookies allow jetbzz to remember choices you make — such as your preferred language settings, display preferences, and previously viewed game categories — to provide a more personalised experience on return visits.
• Security Cookies: These cookies support jetbzz's fraud detection and account security systems by identifying anomalous login patterns, unusual device changes, or suspicious session behaviour that may indicate unauthorised account access.

You may configure your browser settings to refuse some or all cookies. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the jetbzz platform, including the ability to log in or process payments.

08 Data Retention

jetbzz retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active jetbzz account is retained for the duration of the account relationship and for a defined period following account closure.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years following the date of the transaction, in accordance with anti-money laundering record-keeping requirements.
• KYC & Identity Documents: Identity verification documents are retained for a minimum of five years following the closure of the associated account, or longer if required by applicable regulatory obligations.
• Support Communications: Live chat transcripts and email correspondence are retained for a minimum of two years from the date of the communication.
• Gameplay Records: Bet history, game round data, and wagering records are retained for a minimum of three years to support dispute resolution and responsible gaming monitoring obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jetbzz's internal data disposal procedures. Anonymised and aggregated data that no longer identifies you as an individual may be retained indefinitely for statistical and platform improvement purposes.

09 Data Security

jetbzz implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the jetbzz platform is encrypted using industry-standard TLS protocols, ensuring that no data can be intercepted or read in transit.
• Password Security: Account passwords are stored as irreversible cryptographic hashes using current best-practice algorithms. jetbzz staff do not have access to your plaintext password at any time.
• Access Controls: Access to personal data within jetbzz's internal systems is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and regular security awareness training.
• Intrusion Detection & Monitoring: jetbzz's platform infrastructure is continuously monitored for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns using automated detection systems.
• Regular Security Audits: jetbzz engages independent security professionals to conduct periodic penetration testing and vulnerability assessments of the platform's technical infrastructure.

Despite these measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, jetbzz will notify affected players and relevant authorities within the timeframes prescribed by applicable data protection law.

10 Your Rights

As a jetbzz player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the jetbzz Data Protection team at [email protected] with your request. jetbzz will respond within 30 days.

• Right of Access: You have the right to request a copy of the personal data that jetbzz holds about you, along with information about how that data is being processed.
• Right to Rectification: If any personal data that jetbzz holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that jetbzz delete the personal data it holds about you. This right is subject to exceptions, including where retention is required to fulfil a legal obligation or to defend a legal claim.
• Right to Restriction of Processing: You may request that jetbzz restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where the processing is unlawful but you prefer restriction to erasure.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. jetbzz will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

11 Children's Privacy

The jetbzz platform is strictly intended for use by adults aged 18 years and above. jetbzz does not knowingly collect, solicit, or process personal data from individuals under the age of 18. If jetbzz discovers or is notified that personal data has been inadvertently collected from an individual under 18, that data will be permanently deleted from all jetbzz systems without delay, and the associated account will be closed in accordance with the age restriction provisions of the jetbzz Terms & Conditions.

If you are the parent or guardian of a minor and you believe that your child has provided personal information to jetbzz without your consent, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act promptly upon receipt of any verified report.

12 Policy Updates & Contact

jetbzz reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, the revised Policy will be published on this page with an updated "Last Updated" date. Where changes are significant, jetbzz may notify registered players via the email address on file or via an in-platform notification.

Your continued use of the jetbzz platform following the publication of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes to this Policy, you must cease using the platform and contact us to request account closure.

For all privacy-related enquiries, data subject requests, or concerns regarding this Policy, please contact the jetbzz Data Protection team using the details below. All correspondence will be handled with strict confidentiality.